Versand

Shipping Policy

General Shipping Information

Thank you for shopping with Sanpleno! We are committed to providing you with a reliable and smooth shipping experience.

Delivery Times

Shipping times vary depending on the destination and may be affected by logistical processes, customs clearance, or other unforeseen circumstances. The estimated delivery time is:

📌 Standard Shipping: Approximately 7-15 business days (depending on the destination country)

Please note that order processing may take 1-3 business days before the shipment is dispatched.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can track the status of your order anytime using our Track Your Order service on our website.

Shipping Costs

Shipping costs are displayed at checkout and depend on the destination country and the selected shipping method. During special promotions or offers, shipping may be free.

International Shipping & Customs Fees

Our products are shipped from various international warehouses. Depending on the destination country, customs duties or import taxes may apply, which are imposed by the respective customs office. These fees are the responsibility of the buyer and cannot be covered by Sanpleno.

Undeliverable Packages & Address Errors

Please ensure that the shipping address provided is accurate and complete. If a package is returned due to an incorrect address or failure to collect, a re-delivery may incur additional costs.

Disclaimer for Shipping Delays

We work with trusted shipping partners to ensure fast and smooth delivery. However, unforeseen events such as customs clearance, extreme weather conditions, or high shipping volumes (e.g., during holidays) may cause delays. In such cases, we appreciate your patience and understanding.

Returns & Refunds

All sales are final. If you receive a damaged or defective product, please contact our customer support within 48 hours of receipt so we can find a solution.

📩 Contact Support: info@sanpleno.com